1 reviews | Active since Jul 2012
Disappointed
In January I phoned Discovery to enquire if I put my Wife on my medical aid, will she have all her benefits as she had her own medical aid with Discovery. The consultant then advice that if I put her on my medical aid then they will just transfer all her benefits. I then made a decision based on the information Discovery Vitality gave me. My wife was then transferred over to my medical aid. More then 6 months after she was on my medical aid, enjoying all her benefits, discovery send her an sms to say that she will be paying GYM fees from November.<br> I then phoned Discovery Vitality and spoke to Zusipho on the 16th October, who said he will come back to me on the same day. Up to Today he never came back and the debit went off yesterday. I'm so disappointed in Discovery, I have lost my trust in them. Im not going to pay a cent for Gym fees as my decision was based on what was advised. I would like to get a copy of the recording as I think its time to exposed companies who does this to their loyal customers.
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
