Disappearing points

<p>A month or two ago, I was 3500 points away from manintaining Diamond status. So I go for a Nutritional consultation (5000 points) to maintain my status. I log in to check my points & to my shock I now need 8500 points to maintain my status...even after my nutritional consultation points were added. I call the call centre & speak to the most unhelpful consultant ever (which is out of the norm for Discovery). I ask why my points were adjusted - she says nothing was adjusted...except, they did process fitness adjustments where they deducted & added back points. So I ask for a points statement that shows how much was adjusted as the adjustment clearly disadvantaged me - they cannot do this. So I ask for a breakdown of my points - she says she'll send me one - a week later & still nothing.</p> <p>This seems to relate to adjustments they processed on my Fitbit points - I think it's ********* to change how you award points in the middle of a period, then go & adjust points with no notice or transparency of what was done, deliberately disadvantaging your clients.</p> <p>Poor show Discovery - so now I guess my premiums go up thanks to my disappearing points? Convenient huh.</p>