Difficult to add a missing workout.

I have been trying for two days to add a missing workout. This is proving to be an impossible task as one no longer has the opportunity to email the proof of missing workouts to Vitality. The available options are to open a WhatsApp chat or an Online chat with a consultant. When I finally managed to connect with a consultant, she came online and immediately left the chat. It seems that the only option available is to call the helpline, but I do not have the time to sit, holding on the phone for a consultant. Come on Vitality - don't hide behind technology - we are getting frustrated!