Devices not syncing resulting in loss of points

Their devices are constantly out of sync resulting in points not being allocated - i sent a screenshot once only to be told they need my heart rate as well to allocate the points?!? ie if you don’t have an expensive device and their system is down (all the time!) forget about getting your points. lodge a complaint and you get a call a month later (?!?) perhaps sorting out the IT issues will result in less complaints and a faster turn around time in dealing with queries. my devices are again not feeding through- i despair - please sort out your IT issues