Device Not Syncing, No Effort to Fix it!!!!

I recently purchased a Huawei watch, loaded the app on my iPhone and linked the app to my Discovery app. On the Discovery app it constantly says "Last sync: Unknown" I then emailed Discovery to solve this issue. Two days later I was told it had been escalated to the app department and it would take a further 3-5 days to solve. This has been going on since 29 March. It is now the 24 April and I STILL am not any closer to having this issue resolved. I have sent countless emails and requested screenshots and only get agents calling me, who are basically middlemen between the app and devices department and the customer. That is unacceptable why has a so called "expert" called me directly?

I am not earning my points, and was told to just send screenshots of qualifying days. Um no this is not an option as it is inconvenient and your app should work. And when I did send screenshots points were not allocated and no one even responded.

Service level has been PATHETIC to say the least. I am beyond frustrated!!!!!!!