Details not correct on system - cannot use Vitality services for flights

<p>After two attempts and almost a month, my spouse's details are STILL incorrect on the system after sending a copy of her ID TWICE!!</p> <p> </p> <p>She missed out on two flight specials through Kulula.</p> <p> </p> <p>Ref nr: ********** 135 (7 Sept)</p> <p>Second email (23 September 2016 01:17 PM)</p> <p> </p> <p>Please correect this or refund the vitality rewards fees</p> <p> </p>