Dependant Added in November. 40000 points expected in 2 months.

<p>I added my fiance on my medical aid in November. Unbeknownst to me any adult dependant is automatically added to Vitality. Fine that is discovery's illogiclal and possibly ******** policy (But then don't call it an added benefit it it is mantatory). The cherry on top is no notification or email to say someone has been added to Vitality. </p> <p> </p> <p>And to make sure things are extra unreasonable. My dependant added in November needs to get 40000 points to ensure we stay on Diamond. So 45000 points are exspect of you in an entire calender year but this person must now get 40000 in 2 months. Not forgetting many health providors are not available in December.</p> <p> </p> <p>So I contact Discovery and speak to Lerato. She takes up my issue with some or other manager. I get told that if my Fiance does all the online assesments and goes for a Vitality Health Check, they will overide the point requirement and Diamond status will be maintained. I must just email her directly when it is done. I email on 01/12/16 and still to date hear nothing back. I call yesterday 07/12/16 and speak to Bianca. She says she will take up the case and email me a reference number. Nothing received. I phone again this morning and speak to Francine. She emails Bianca to call me. Nothing happens.</p> <p> </p> <p>This needs to be sorted. I fufilled what was asked of me. Discovery must come through on their end now. </p> <p> </p>