Delusional Destructive Discovery

It has been a back and forward matter giving chance after chance. Issue after issue. From being told that removing my key fit benefit won't mean closing and losing points. To not being debit and back paying then my wife being debited the full amount at virgin active. Added that points lost, status downgraded and told a lie that I am being rejoined as a new person as the 1 November even though I am a loyal customer with the medical aid since January 2012 with Vitality. Being told what is wrong and never solutions and when the matter is going to be resolved. Here is proof of the hassles and back and forth over the last few months with the following reference numbers: *** *** *** *** *** *** *** *** *** *** I am very upset, very disappointed, if this is what I experience from Discovery please let me know what is going to happen when I am in hospital. This is really a true reflection of terrible service, no solutions and making things worse for me and not better.