1 reviews | Active since Jul 2016
Debit order not refunded
<p>I cancelled my Vitality in February 2016 and had a debit order taken out in April 2016. Since then i had made over 10 phone calls spoke different staff members from call centre agents to customer care and managers and no one has assisted me. Staff say they will investigate and call back but nothing. Its now costing me more to obtain my refund. They all about promises. Wonder how we can trust them to invest our money if they provide such poor service.</p> <p> </p> <p>Will they even respond to this.</p>
Dear Donovan
Thank you for your post.
We have referred this query to Bankmed billing team to assist with your query.
If you require urgent feedback, please contact Bankmed Medical Scheme's Customer Service on 0 ********** .
Regards,
Discovery Vitality
Dear Donovan
Thank you for your post.
We have referred this query to Bankmed billing team to assist with your query.
If you require urgent feedback, please contact Bankmed Medical Scheme's Customer Service on 0 ********** .
Regards,
Discovery Vitality
Hi Bankmed has referred all matters to Discovery. After more than 10 calls to Discovery which can be viewed from your systems, Discovery was to refund based on feedback from consultants and managers. Once again discovery is doing what they do best, avoiding and delaying the situation. How many more calls and messages do you require before finalizing this matter
Hi Bankmed has referred all matters to Discovery. After more than 10 calls to Discovery which can be viewed from your systems, Discovery was to refund based on feedback from consultants and managers. Once again discovery is doing what they do best, avoiding and delaying the situation. How many more calls and messages do you require before finalizing this matter
Hi Donovan
Thank you for your message.
We will address this matter with Bankmed Medical Scheme's Administrators and you will be contacted to resolve this query.
Thank you.
Discovery Vitality
Hi Donovan
Thank you for your message.
We will address this matter with Bankmed Medical Scheme's Administrators and you will be contacted to resolve this query.
Thank you.
Discovery Vitality