Deactivated Vitality benefits

Vitality,<br> I have requested Vitality in December to transfer my Vitality link to my Health policy from my Discovery Life policv.This was NOT done. My Health policy is active from 1 Jan with my wife as a dependant.My wife has been with Discovery Health/Vitality for a number of years and a diamond member.Subsequently when my Life policy was cancelled in January, my Vitality was also cancelled because of the link not being moved as requested.I visited the Discovery client service centre in Centurion in Feb and after changing the banking details, me and my wife had Vitality again.Unfortunately my wife now had 0 points and NO active benefits, which means that her points and benefits were NOT transferred as my dependant way back in Jan already, big mistake.She has already paid Planet Fitness Lynnwood joining fees for Vitality, she had the healthy food benefiand Dischem benefit and like 10000 points already for 2016 and now she has NOTHING. Added to that she is now paying normal rates at Planet Fitness Lynnwood which means that not only is Vitality's mess up costing her points every single day but also significant amounts of MONEY.2 weeks now, NO progress.