1 reviews | Active since May 2015
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I took a Virgin Active Membership because of an offering Discovery Health made to me: Take a membership with Virgin Active, pay your monthly subscription, go to gym for a certain number of times per month and get your membership fee refunded back to you.<br> <br> SIMPLE ENOUGH RIGHT? SO YOU WOULD THINK...<br> <br> I didn't get my fee refunded back to me for my April membership and so I called Discovery to find out what the issue was. I get a call back today from an agent today informing me that Virgin Active has only just sent a list of all Virgin Active members affiliated with Discovery and they are only starting to process the refunds. This process will take 1 to 2 months. 1 to 2 MONTHS!!! Absolute Madness.<br> <br> I paid R131 for my April membership, that is money spent on frivolous things, but it is not about the amount paid, it is about the principle! Discovery and Virgin Active cannot, every month without fail, dip their hands into their customer's accounts but when it is time to refund the money back, they take 2 months. This is ******* especially when this was not the offer advertised to it's members. I have heard a lot of negative sentiments about Discovery, now I know why! <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &
Thank you for your comment and for bringing this matter to our attention.
We have requested that a Vitality specialist contact you to discuss.
Regards
Marvin Mo***eng
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We have requested that a Vitality specialist contact you to discuss.
Regards
Marvin Mo***eng
Discovery Vitality
