****************

I am not happy with the miscommunication from Vitality and I need this to be claridied urgently!!

The problem

Vitality sent me an email on the 8 October stating that I have not met my annual 36 visits to the gym for the period 01/11/2017 to 31/10/2018. I made sure I met the 36 visits in time and I was all clear.

I then received an email on 8 December stating that I had not met my goals for the period 01/12/2017 to 30/11/2018

Firstly, the two dates are conflicted which is making it seem like you guys are blatantly robbing me!! And secondly, If you look at the records, I have certainly made the 36 week visits for the period 01/11/2017 to 31/10/2018.

I have attached the emails you have sent to me. I wanted this sorted out ASAP!! If you are not able to, I will definitely will be cancelling my membership.