Customers as guinea ***s to a flawed solution

<p>Following the delightful news that Vitality will accept Suunto activities to their platform, I have been on the phone and writing emails to Discovery Vitality each week trying my best to solve their teething issues.</p> <p> </p> <p>My Suunto activities rarely earns the points it is supposed to and when Discovery finally adds them manually, it is too late for the active rewards goal week and I end up missing my rewards. The repercussion of missing goals also recently became much more severe due to the prospect of significant flight discounts, but Discovery still owes me points for 3 recent activities. I stopped reporting issues to them, because no matter how quick I respond to their problems, they still don't stick to their promises of fixing the problems in 3 to 5 working days. It has been two weeks since I reported the last issue and still no fix.</p> <p> </p> <p>Discovery's great marketing initiatives leave many customers like myself very frustrated and unhappy due to their poor operational capabilities meant to close the loop.</p>