customer service received from manager on telephone: patience twala

<p>vitlity made an error on my account and assured me they would rectify it. patience who is a manager assured me she would escalate it and come back to me withing 2 hours. i never heard back from patience and when i called that call centre bcak she refused to speak to me saying the systems were down. I expect better service from a vitality call centre manager. eventually when i did speak to patience she was rude and abrupt. i would like a response from vitality</p>