CUSTOMER SERVICE AT ITS WORSE - Is this the New 'norm' ? Remote working = BAD....NON EXISTENT.... Customer Service

This is actually aimed at Discovery on a whole. I am so glad to see that other complaints have been logged and it is not just my expectation of good customer service that is not being met!! To get through to someone has become a major issue PLUS their number is not toll free!!!! PLEASE CHANGE THIS!!!!! In the past few wks I have spent a few hundred rand on calls (that i can ill afford!!) and have still not been fully satisfied with the responses or more so the 'lack thereof. Whats more frustrating is when you hang on for 30+ minutes for the call to finally be answered only to be hung up immediately NOT GOOD CUSTOMER SERVICE !!! I have the full package of bank/health/vitality/investments etc and really expect to be treated with respect. My 'top off the list' query I have at the moment is re Vitality Travel. I have logged calls on discovery support, sent numerous emails and have still not had my question answered re a flight that I booked for travel April 2020 which due to circumstances was cancelled. Last I managed to speak to an agent was in Jan 2021 (have call details) and what she said was going to happen has not yet happened. PLEASE ANSWER MY REQUEST FOR INFO.