Customer Service

I had a problem to sort out with my Discovery Vitaliity membership as I spend quite a bit of time outside South Africa. I called Discovery Vitality from outside of South Africa and after explaining the nature of my problem, Patience Thwala asked me to stay on hold while she investigated what could be done.<br> <br> All I can say is that she was extremely efficient and instead of giving me the standard reply, she went beyond the expected to sort out my problem in an extremely efficient manner and following up with a confirmation e-mail.<br> <br> One becomes so used to bad customer service from companies who do not value their clients that it was refreshing to be able to end a call as an extremely satisfied & loyal customer. This is the second time in 2 years that I've had objective, positive responses from Discovery Vitality.