BU
Badservice U

1 reviews | Active since Dec 2016

07 Apr 2017, 12:54

Customer (dis)service arguing when they are clearly in the wrong

<p>On the website Discovery mentions that the kauai reward expires 31 March. On their app it says that the reward expires 19 April. I inform them of this and all they tell me is that my point is moot because the correct info is on the web. </p> <p> </p> <p>The point is that some of the info they put out is completely wrong and misleading and they are wholly inept at addressing the issue. </p> <p> </p> <p>Terrible! </p>

0
Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply07 Apr 2017, 15:14
Official

Good day Gideon,

We understand that you are not satisfied with our feedback, our Marketing management team is currently reviewing your query and they will provide feedback within the next 3-5 working days.

Regards

Vitality Team

BU
Badservice U's update19 Apr 2017, 21:42
Reviewer Update

Still awaiting feedback......