Customer care ????

It have been more than 1 year , that now i do not get my monthly cash back link to my food purchase at Woolies. I'm entitle link to my vitality status at 25%, but despite escalation, calls, emails -> discovery do not take ownership of the issue and wait that i relaunch them every month and say "noted, we will escalate the issue " .... And today, to top the issues, i received the bank statements of someone else, without asking anything....