****** who give incorrect points

To say that I am beyond furious is an understatement. Vitality are total ******. I moaned about the fact that I had not been allocated my Run Walk for Life points for my session run on 12 April which was a 5.5km run and again on the 19th of April which was a 5.56km run. They phoned me to tell me they have now allocated my points only to find out that they have only given me 100 points when in fact they should be allocating me 300 as I did a run that was over 5kms. Now they are acting dumb and saying but they have given me my points and they do not understand what is mean. Are Vitality for real or are they on purpose just trying to ***** people out of their points. As I said previous, it is never simple and straight forward when it comes to receive points that are owed to you, it is always a back and forward fight. I am furious, all Vitality is are ******. I want this fixed and I want it fixed today. I have now being replying to Vitality for a week and each time they do not both to read my email properly and act dumb or maybe it isn't and act and they are just dumb. I want my correct points today for the 12th of April and the 19th of April.