**** Service with absolutely no Feedback

My husband and I went to Discovery Wellness Centre in Bloemfontein on 6 March 2014, where we did all the necessary tests to maintain our Discovery Gold Vitality. We saw Liezl Keeve the dietician as well as the biokinetikist. We were assured by both of them that our lifestyle and our fitness/excersize levels were in such shape that we will definitely keep our status. After three weeks, I phoned Liezl at the Bloemfontein Wellness Centre , because the points was still not showing. She then said THAT SHE WAS HAVING PROBLEMS WITH THE LOADING OF THE POINTS AND SHE ALSO HAS OTHER CLIENTS WHICH POINTS WAS NOT REFELECTING. She then said she will follow up and also recommended that I take it up with Discovery Vitality online as the Bloemfontein branch was closing down, which I did as you can see in all the mails attached. Got an email from Denzil Lewis (at Discovery) which stated that we maintained our Gold status in 2012 and 2013 and 2014. Therefore we will qualify for Diamond in January 2015. Much to my surprise when I looked in January 2015, we were downgraded to Silver status. This is a very big issue for me as this influences all my life policies cash back as well as the installme