Couldn't be bothered with customer retention

I have been trying to contact Discovery for a few weeks now, but their consultants are too busy to bother to respond to emails / calls etc. I eventually took to twitter - where the Social Media team doesn't even bother to properly READ the complaint. They end up looking really stupid because all my followers can see the kind of response / non-response I am getting - but now I am looking stupid for staying with Discovery. I have now had to go as far as to threaten to cancel my medical aid and move to another Service Provider. I am SO disappointed in Discovery. Maybe Ronald Bobroff is right about them.