Continuous issues and follow ups

By signing up with vitality you enter into a a life long contract to email them on a monthly basis regarding their constant stream of issues. You will also need to re-install the app on a monthly basis. The automated response will advise that an agent will contact you within 2 days, its likely to be closer to a week. If you miss a call from the agent, do not expect a follow up call. You will then need to follow up with another email.