1 reviews | Active since May 2017

02 May 2017, 12:40

Continued debt orders after cancellation

<p>I cancelled my Life policy and Vitality membership - still taking money off every month - I have phoned and emailed to no avail!!</p> <p>Surely this constitutes a breach on Vitality side if they are now deducting via debit order when i have given written notice etc</p> <p>You now owe me money and i expect this to be resolved as a matter of urgency - this total lack of response is unacceptable!</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply02 May 2017, 12:47
Official

Good Day Diane,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team