Consistently error prone rewards program

Numerous emails all outlining the same/ similar problems without resolve. We're experiencing high call/email volumes and will come back within 5-7 business days is the response received every time you interact with them. The issue with that is if they don't come back to you and the issue is not resolved I will end up paying money I don't owe. This is not an ideal situation and the Active Rewards Program is an absolute joke. All the talk of verifiable data etc etc lowering goals etc etc has made no difference, in fact it's made it worse. When is Discovery and or Vitality going to take responsibility for the issues and actually fix them once and for all.