aC
anne C

1 reviews | Active since Sept 2011

04 Feb 2015, 10:15

COMPLY WITH CONTRACT AND SUPPLY NOTIFICATION

Good day <br> I received a call from virgin active notifying me of my cancelled contract, my contract is in place through vitality - it is completely unacceptable that I have not been notified that I had short visits, my contract has been in place for over 8 years and I am committed to attending gym regularly. <br> <br> It is unacceptable that DISCOVERY HEALTH DOESN'T FEEL THE NEED TO COMPLY WITH THEIR OBLIGATIONS TOWARDS ME AND NOTIFY ME OF MY SHORT VISIT (ANY NOTIFICATION AN SMS, EMAIL PHONE CALL ANYTHING) my contract IS NOW cancelled without notification. <br> <br> Any contracts DISCOVERY may have in place WITH ME SHOULD note that discovery health is to comply with stipulations of notifying me? Prior to cancelling my contract<br> <br> This is not acceptable at all and I am furious, I have been a member of discovery for over 10 years @ 9000 plus a month and to not take the time to call me prior to taking away from my quality of life is not acceptable.<br> Fix it!!!<br> <br> Discovery health was supposed to notify me? Not cancel without notification!<br> Anne chambers <br> <br>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply05 Feb 2015, 14:36
Official
Hello superwomen,

Thank you for your post.

I have escalated this matter to our Vitality specialists to assist. Someone will contact you to assist in this regard.

Regards
Sipho Mathe
Discovery Vitality