Completely ignoring customer feedback

Reference number is: ********** 995.

On 2 August, this was my message: Please note that my cycle on 23 July is not pulling through to my Discovery Vitality Active Rewards profile, and therefore the points have not been allocated for it. Please can you ensure that the correct points are allocated - this should be 300 points.

15 Aug: Thank you for the feedback. However, please note my Strave is linked to my TomTom device. For your reference, please see the screenshot of the same activity on my TomTom app. (I also sent a screenshot from TomTom)

16 Aug: Hi. Please read my message again - I sent you a screenshot of my work from TomTom!The workout is recorded with TomTom, proof sent to you. It was also subsequently loaded to Strava but you do have your proof from TomTom!

24 Aug YOU ARE NOT LISTENING TO ME - THIS WORKOUT WAS RECORDED ON TOMTOM!!!!!!!!!!!!!!!!!!I sent you subsequent screenshots from the TOMTOM APP!I SHARED A DOCUMENT CALLED TOMTOM PROOF OF CYCLE!!!!!WITH SCREENSHOTS FROM THE TOMTOM APP!!!!AND SUBSEQUENT MAILS HIGHLIGHTING THIS. And you have just ignored it all and got stuck on Strava!