Complete Lack of Customer Service!

I raised a query with Vitality more than a month ago regarding my Huawei fitness app that was not linking to the Vitality app. I was told I would get feedback within 3 - 5 days. I have sent several emails following up on this and nobody has bothered to even contact me. To date, my query has not been resolved and no feedback has given. Absolutely pathetic service from a company who is supposed to have such a good brand. I would not advise anybody to join Vitality and I will very soon be taking my business elsewhere, I will also ensure that everyone I come into contact with knows what terrible service Vitality provides.