COMPLAINT: Struggling to get Discovery Vitality to give me my active rewards points

<p>Since the 13th of December 2016 I have been struggling with the Discovery app on my iPhone to sync with my Health app in order for my points to be allocated towards my active rewards target for the week. I have sent numerous emails to the Vitality email address and have phoned Vitality on atleast 3 different times in order to get the problem resolved. </p> <p> </p> <p>Discovery Vitality have since managed to resolve the syncing issue, but because the cut off time for the weekly target is set at Tuesday evenings at midnight, Vitality needs to manually allocate the points for me. All but one of my points have correctly been allocated by them. </p> <p> </p> <p>I have again contacted Vitality to ask them why the points have not been allocated. The initial response was that I did not meet the points requirements. I responded with a break down of the criteria (as it seems like the agent that responded - Emelio Beukes - does not know how the product works). Emelio then responded with "sincere" apologies saying that I did indeed meet the criteria, but that I have reached the maximum points for the year, and that Vitality can only allocate the points in the new benefit year. This is again proof that he has NO idea how the product works as the points still counts towards the active rewards. </p> <p> </p> <p>I am extremely disappointed with the service I have received from the Discovery Vitality team in December. If the points are not allocated before the Discovery Credit card runs their payments, then I will have to pay for my Apple Watch as it would seem that I have not managed to reach all 4 my weekly targets for the month of December. THIS IS UNTRUE AS I WORK VERY HARD TO REACH EVERY TARGET AND HAVE NEVER MISSED ANY TARGETS SINCE I SIGNED UP FOR THE APPLE WATCH. </p> <p> </p> <p>I have also on numerous occasions asked to be contacted telephonically, but have not yet been contacted. </p> <p> </p> <p>Please contact me so this can be resolved before the next run for Discovery Credit Card. </p>