*********** Clients

On the 28th of November I signed up for thr Vitality Healthyweight program of which you guys already debited despite the fact that you ask clients on which date they would like to start ( i said I'd like to start on the 3rd of November).

In addition to that, my coach was only available the 3rd of November onwards so I only saw her on the 4th of November.

I feel like its a ******* because you give your clients some generic meal plan and have their coaches reach out to them with only a introduction video and Google Meet calendar and feel like that's enough to claim that we as clients are using the benefits.

I mean we don't pay R395/295 for an app. We pay for the services of the dietician so unless I consult with my dietician on the day I pay for the program, I shouldn't be held liable for the payment for the program actually starts.