Cheats

I spoke to Kgwadu Mabetwa (Call reference: ********** 378) who refused to log a query for my vitality points to be backdated. **** to me to say she is checking with the technicians as to why my points were not loading. Came back and stated she can see the heart app is linked to the discovery app but she cannot do anything about the points not loading.

Stated that her manager Kwazi Mhlanga is the person who told her the backdating cannot be done even though I have proof of activity and willing to send it to Discovery vitality for assistance. She refused to give me her full name and that of her manager and I had to ask to escalate the matter before she gave me details.

She blamed me for not checking that my points were not loading and said she could have helped had I reported the issue before!!!!!! what nonsense is that???? I asked when was I supposed to ask when I only became aware of the issue this morning???? she continued to blame me and to saying there is nothing they can do.

So discovery happily took money from me since February but when its time to assist me and actually be good on their word they refuse because it involves rewards (financial impact)????? Wow!!!!! I am shocked that something so simple was refused to me.

I want to know if Discovery will assist or if they are the kind of company to take peoples money and when they are faced with a customer query to assist they refuse because they may lose out base on the rewards program? if so they must let me know so I can cancel the products I have with them.

I want the points loaded and my activity history loaded on the app, if Discovery refuse to do that then they must let me know????