CS
Cassie S

1 reviews | Active since Feb 2010

26 Jun 2017, 10:18

Cheating Again and Again - Discovery is dishonest

<p>I have a long list of emails to proof my statement. If one is not checking, they will cheat you every week. I posted before on Hellopeter.com about the same problem. They just cheat you and the excuse is the same every week: "your points for week ..... ....... did not update on your Vitality Active Rewards profile and we apologise for this error..."</p> <p>THIS IS DISHONESTY, THERE IS NO OTHER WORD FOR IT.</p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply26 Jun 2017, 10:54
Official

Good Morning Cassie,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team

CS
Cassie S's update29 Jun 2017, 18:38
Reviewer Update

The date is 29 June 2017. I just want to report that Vitality phoned me but it was not a convenient time (during lunchtime). They informed me that they will phone later BUT never phoned again.

The problems as reported earlier were not resolved and I stand by what I said previously