Cheated by consultant false/**** promises

Hi there, i had a discovery health medical aid in South Africa untill Oct last year.. In Nov i had to cancel that coz of my change in job as then employer was paying for my health medial aid. I then called the call center atleast 10 times and all of them advised me that if i open another discovery policy and give the policy number with in 45 days, then the old vitality linked to my health aid will be linked to the new life insurance policy.<br> The reason why i want the linking of old vitality to the new policy to effect is that i need not pay the once off fee in the virgin active gym membership. if there is a breakage in vitality then even if i subscribe for a new discovery life insurance policy, i need to pay the once off again which is a very big amount. Discovery even gave letters twice to me saying that they will do the linkage as agreed but they had some system issues. I was accessing the gym for one week and after that discovery says that the letter was sent by mistake and the linkage of vitality for me new policy is not possible., They are giving this feedback today (01 April) which is 3 months from Dec. terrible service. i want someone to call me and to discuss this.