CW
Cathy W

1 reviews | Active since Mar 2009

01 Apr 2016, 14:41

Changes to how vitality points is earned

Kindly note that I activated by Apple watch based on the fact that I can earn 300 point for 12500+ steps per day which taking my health into account was possible for me to achieve the max of 1200 points per week.<br> I today (1 April) received notification that this has now been removed and I can no longer earn 300 points for that 12500+ steps, it has no been reduced to 100 per day (from 2 April).<br> <br> You have unilateral changed the way I can earn points and keep my apple watch contributions to R0. <br> The are only two possible solutions to this problem: <br> 1. Continue earning points the way I did when I entered into my 2 year apple watch contract; or <br> 2. Cancel my apple watch contract with zero penalty to myself (as you changed the conditions).<br> <br> Please let me know which of the above two options we must proceed with. <br> <br> It is highly ********* for Discovery Vitality to lure members into these 2 year contracts and then to change the rules of how points are accumulated after the fact.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply04 Apr 2016, 09:30
Official
Hello duch19,

Thank you for your post.

We will contact you to discuss and resolve this matter.

Regards,
Discovery Vitality