change of principal member cancels gym membership

From 1 February 2015 my husband became the principal member instead of myself on our Discovery Medical aid. I also wrote previously about our Vitality Status being messed up three times. The latest in the administrative nightmare includes our gym membership at Virgin Active begin cancelled all of a sudden in May 2015. I went to the gym on Monday 11 May and barely got let in because it showed cancelled on the system. Then on Friday I phoned Discovery Vitality BEFORE I went to the gym just to be told that it shows Active on their side, then I also phoned Stellenbosch Virgin Active, on their side it still showed cancelled. According to the Discovery Vitality call center, a batch file was already send to Virgin Active Corporate in April and they have not actioned it. My husband then asked Discovery Vitality to please send me an access letter on Friday so that I can at least enter the gym om Monday without hassles which was promised to reach me by end of business Friday 15 May which DID NOT happen. When I went to the gym on Friday 15 May I was told to come back later, infuriated I asked for a Manager who offered help. Discovery Vitality should have followed it up and sorted it out.