Cash Back payments not made

Vitality refuses to pay:<br> <br> Woolworths Healthy Food<br> 5 Feb - Slip total: R743.31 of which Healthy Food: R564.66 x 25% = R141.17 cash back<br> <br> Vitality Fit - Adventure Boot Camp<br> 7 Mar - R 313.50 package x 25% =R 78.38<br> 7 Apr - R 313.50 package x 25% =R 78.38<br> They paid February's cash back 2 months late, and have not paid since.<br> <br> Vitality closed my Healthy Food query 4 times without resolving the issue. They acknowledge my benefit was active and that I am owed the money, but won't pay. They have ignored the Vitality Fit issue since the first payment.<br> <br> After my previous Hello Peter complaint, Joe Maharaj promised that the HF Cash Back would be paid on 15 May. This did not happen. He called again and I asked him to email me a written record of his promises. He has not done so, but instead tried to justify that it is acceptable to take four months to pay out.<br> <br> No, Joe. It is actually very simple:<br> - You have my till slip and are just as capable of doing the same calculation I did<br> - You have my WRewards number to verify this with Woolworths<br> - You have my bank details to make manual payment<br> The only thing missing is your willingness.<br> <br> My Healthy Care and Ster Kinekor benefits don't work either...