dC
danie C

1 reviews | Active since Jun 2015

08 Mar 2016, 15:01

Cash Back benefit

After not receiving our cash back on the PP benefit this month we contacted the call centre. The call centre indicated that it was due to the fact that the PP benefit card was deactivated once my wife received her Discovery Credit Card. Apparently this is clear from their website and the TC's of the card.<br> <br> I have perused both, it is not stipulated on either and although it is not stipulated, Discovery continue to argue that it is clear from the website. <br> <br> What is interesting is that all the other benefits still work with the other cards they provide you with. Even the Woolworths benefit. Please have a look at the link [URL Removed] and let me know if it is clear??<br> <br> By the way, the vitality gym booster benefit has also not been paid out without any proper reason provided.<br> <br> Not sure why discovery seems to be advertising the vitality benefit all over the place but cannot hold their side of the bargain and make payouts on the correct date and come up with ideas to not pay. <br> <br> Not sure discovery would rectify the situation but will push forward with a twitter, ombudsman, etc. campaign.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply08 Mar 2016, 16:22
Official
Hello kralakot,

Thank you for your post.

We have referred this query to one of our Vitality Specialists to investigate and contact you to resolve.

Regards,

Discovery Vitality