Cash Back

I joined Discovery life (policy number: ********** 214) between February and March 2017, I therefore requested to have the Discovery vitality benefit added to my policy. My then financial adviser told me to call vitality and activate/ apply for the necessary cards that will enable me to receive points/ cash back from vitality. I called in (don't have the date) spoke to a call center agent and app**** for cards and activated some. I asked for a vitality card to swipe at stores order for me to get points as i was once a member and the agent told me that for both woolworths and Pick n Pay I have to give them the numbers on the cards and she will activate them on her side and i will receive cash back and i must select a preferred. She ordered a new clicks card and Sportsman warehouse card for me of which i received. I have been purchasing healthy food for about 6 months or sp and I'm still yet to receive cash back. I called in last or so to inquire about this matter and I was told i needed a card that I can swipe at a PicknPay store in order for me to receive points. She then told me that I cannot get back the cash back I may have qualified for in the past months. I'm unhappy about this as I asked the agent about a card and was told there was no card to swipe. I would like a resolution on this and my cash back for the previous months i have purchased the healthy foods. I pay all my premiums monthly and i dont give Discovery a problem I also would appreciate positive results where this is concerned.

Should you wish to contact me do so on ********** 073, e-mails **********

Regards Nandi