Carry over is a nightmare

I recently became a dependent on my husband's medical aid, we're both with Discovery, on the same plan. When I initially inquired, I was told everything would be transferred no problem. I checked now that my membership was transferred across :<br> * My points weren't carried over<br> * I was on silver, as previously I was on platinum, now I am on bronze<br> * I had VitalityFit activated with a purchased SWEAT1000 session - gone!<br> * I get double points for a workout as I have the baby benefit active - no double points<br> * I had WW as my preferred Healthy Food partner - now its PnP and I can't change it as apparently I changed it on 1 October this year - never changed it<br> * My bank account details for my healthy food reward - gone!<br> <br> But surprisingly they remembered to take my fee off. Surely as I am a dependent on his medical aid, I should be billed under his Vitality?<br> <br> What a nightmare this change over has been.