Cannot transfer benefit.

On 24 March I complained on twitter as well as phoned the call centre to have a issue resolved. I recently got married and my wife moved from her dad's medical aid to my medical aid. Also with Vitality, nothing strange. So Virgin active started deducting R590 from my wifes account. When I enquired about this it seems the benefit was not active and they told her she had to pay the activation fee again. I refused and got in contact with Vinor Adams, which is a supervisor at the call centre. It has been more than a month struggling to get feedback from her and Virgin active still deducts R590 from my wifes account and she is not able to earn active rewards or get any type of reward from Vitality. This begs the question, why does she even have Vitality. The last feedback I got from Vinor was that the business team is having trouble to merge my wifes old account with the new one. I would like to get feedback on this and to get this resolved before Virgin active deducts another amount of her account. I have been in contact with Virgin active and they agreed to refund her the money for the 2 months, but only until Discovery can sort out the issue on their end.