Cannot resolve MapMyFitness ID problem

I accidentally deleted my MapMyFitness user profile on 21 May, with the result that I no longer have a MapMyFitness username on the Vitality site and therefore have no way to log my workouts. I called the Vitality call centre on Friday 22 May to ask them to give me a new MapMyFitness username or restore my old one, whichever was easier. They told me they would resolve the issue within 5 days.<br> <br> I called on Friday 29 May and they told me that the 5 days had not elapsed yet, that it would be resolved by COB Friday. I called on Tuesday when it wasn't resolved and was told it would be resolved within 2 days. I called this morning and was told not only had the issue not been resolved, but that the call centre had received NO FEEDBACK AT ALL from the \systems department"yet despite the issue being open 9 days already. I was told by the call centre operator today that there is nothing she can do"