Cannot get through!!!!!

I have been trying to get through to the Vitality department. Called several times...on 2nd call I got through to someone but it was diverted to the wrong department and not the one I selected....got put through to the right department, but was still hold on and after 5 minutes I got cut off!!!! Called again... holding on for 10 minutes....getting annoyed <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &amp