Cannot activate Polar account on vitality app

I have now sent two emails with regards to this. The first reply was that i had two accounts with Polar which i dont. And now they are just ignoring my second email telling them it is a ghost account they want me to log in with. I am losing out on a lot of points because their system does not work and you cant get a reply. If i had some unknown HR monitor i would sort of understand why it does not work. However i have one of their \partner"products and my complaints fall on deaf ears. I really hope i will get some feedback and not the \""please log in with your other (GHOST AND NON EXISTENT) account\"". I have had further issues with changing my other halves surname. Every single time its the same"