cancelling my account and blaming clicks

I got an email on saturday 13 june to say my clicks vitality has been cancelled. I called clicks and been on hold for 2 hours I finally got threw for them to say no discovery cancelled it and cant tell me why. I tried calling and getting put on hold 3 hours now is an utter joke. Clicks told me it was canncelled in january but I am only been told about this now.<br> <br> This yoyoing of customers is a joke., I want my vitality and money owing to me.