CB
Corne B

1 reviews | Active since May 2012

03 Feb 2015, 21:16

Cancelled vitality and virgin active but still pay

On the second of January 2015 I phoned virgin active to cancel my national club membership and vitality. They said it should be done with vitality. I phone vitality and cancel is at the end of February. On 13 January 2015 I phone again to find out if it had been cancelled. The woman confirms that it has been cancelled (ref ***). Today I see that vitality as well as virgin activ has billed me yet again for the vitality and the national club membership. I phone them and the lady at the call center confirms that my vitality has NOT been cancelled. I expected this as I know discovery to be ***********!<br> <br> Discovery - please cancel my vitality and virgin active national club membership and REFUND ME MY MONEY that you stole! A total of R450!!!

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply05 Feb 2015, 14:58
Official
Hello cornebotes,

Thank you for your post.

Apologies for the inconvenience this has caused.

We are investigating this matter and will contact you with resolution shortly.

Regards
Sipho Mathe
Discovery Vitality