1 reviews | Active since Jul 2015
Cancelled my gym membership and Doctors note given that i could not do sports
<p>I have been with Discovery gym vitality since 2010 have always kept my visits until Feb 2017 when i fell ill and could not attend gym, they advised me as long as i have a Dr note my membership will not be cancelled. I have provided them with my Drs note and they still cancelled my membership stating that i needed to provide a Drs note at least for 6 weeks which i was unaware of. The manager that called me requested that i get another Drs note with the balance of the days and stating my diagnosis which is of a personal nature. I only needed 2 more visits and they cancel my gym membership and i have been with them since 2010 and now they want me to pay 50% of the fee, this is ridiculous trying to make money off members yet i was sick??? I need this matter sorted and the senior manager of vitality to contact me regarding this cancellation. Vitality no. ***- i.d. ********** 147088 - The manager that called me 16th March 2017 has still not gotten back to me with her details, what kind of service is this???</p> <p> </p>
Good Morning Prema,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
Good Morning Prema,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
