PN
Prema N

1 reviews | Active since Jul 2015

23 Mar 2017, 07:40

Cancelled my gym membership and Doctors note given that i could not do sports

<p>I have been with Discovery gym vitality since 2010 have always kept my visits until Feb 2017 when i fell ill and could not attend gym, they advised me as long as i have a Dr note my membership will not be cancelled. I have provided them with my Drs note and they still cancelled my membership stating that i needed to provide a Drs note at least for 6 weeks which i was unaware of. The manager that called me requested that i get another Drs note with the balance of the days and stating my diagnosis which is of a personal nature. I only needed 2 more visits and they cancel my gym membership and i have been with them since 2010 and now they want me to pay 50% of the fee, this is ridiculous trying to make money off members yet i was sick??? I need this matter sorted and the senior manager of vitality to contact me regarding this cancellation. Vitality no. ***- i.d. ********** 147088 - The manager that called me 16th March 2017 has still not gotten back to me with her details, what kind of service is this???</p> <p> </p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply23 Mar 2017, 10:13
Official

Good Morning Prema,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team