Cancelled key fit and lost gym membership

In January I moved my Discovery from one plan to the next. I was not informed this would cancel my key fit membership and in turn my gym membership. I was charged the full non account fee in Febuary and when I enquires about it I was told I need to pay R1200.00 to reactive the membership for the gym. After a long debate I was told to activate two months of Vitality and then I would get my gym back. Now they changed that and forcing me to pay the R1200. Since I can't afford that I had to cancel the gym permanently and I'm not being refunded for the Vitality fee. So it's now cost me R 900 to cancel my own gym membership. This is the worst service I've ever seen. Each consultant talks like they are reading a script.