Cancellation of Vitality "benefits"

<p>I have been having isues with the cancellation process.</p> <p> </p> <p>I had tried to cancel my benefit last year and was told that the cancellation department would get ahold of me. That never happened and I forgot to follow up (first mistake). I called again a month or two later and was talked into keeping the benefit by Tshepiso Sentso (second mistake) and she promised me that I would be recieving some benfit cards in the mail. I recieved the confirmation email on 22/08/2016. I never recieved the cards or any other documentation. </p> <p> </p> <p>I called this morning and spoke to Susan who was friendly and informed me that my request will be sent to the cancellation department and that I will be contacted in 10 working days. My reference number is ********** 242.</p> <p>I then logged onto Hellopeter and realised that the lack of communication from Vitality is rampant and the difficulty of cancellation is more than a little common which is disturbing for me. I then decided to call again. I then spoke to Sibusiso (reference number ********** 960) and and after telling her I'm willing to be transferred to the cancellation department, she explaind that it is not possible to do but she will "Escalate" my claim. This apparently means that I will be contacted in 5 days, which is still ridiculous for me. She stressed that there is a 30 day cancellation period, and that benefits will be cancelled but I will still be billed for the month. I find that a weird but, the bottom line is that I want the cancellation to clear.</p> <p> </p> <p>I am posting this now so that I have a record should Discovery fail to clear this cancellation. This just proves how little regard they have for thier clients. </p> <p> </p> <p>Fingers crossed in anticipation.</p>