Cancellation of membership seems impossible!

Cancellation of membership seems almost impossible!

At first I saw the great new feature to contact Discovery via WhatsApp. Awesome! I asked via whatsApp how do I go about to cancel my vitality membership. The response was that I have two options 1) An online request (and was provided a link...) 2) Call us on ***.

I opted for the online request. A day later, I received an email stating "Cancellation - We no longer do cancellation requests via email. You need to contact the cancellations team on *** Monday to Friday from 07: 00 to 17: 00. Thank you for engaging with Vitality."

So this morning around 09:00 I attempted the call (Ref ***). The call centre agent explained all the benefits again, and again, and again... After spending 9 minutes, 12 seconds on the call begging the agent more than once to please respect my decision (which I never do without investigating all options), he tells me - so sorry, but you need to contact your company's HR department as the membership fee is deducted from my salary!! So next attempt will be my HR department, should be a much smoother experience than trying to deal with Discovery again. If only I started there...

So think twice before becoming a member. Once you reach tough times and the benefits are not worth the membership fee anymore, you cannot get it cancelled...and end up paying R410 per month for a family of three without making use of the benefits...