Cancellation memebership ***

Good day, I phoned you in the beginning of March to cancel my vitality. It seems th I has not been done and my account was still debited. I cancelled medical aid I am unemployed and waiting to leave South Africa, I was informed this would be done with my medical aid cancellation. Please contact me urgently to explain ans advise what the process is as per the norm no one advises or guides a customer. My contact number is *** Regards Jordyn Alexander