Cancellation agents giving false information

I joined Discovery Vitality through Virgin Active in September 2021. In January 2023 I called to cancel my membership and the agent informed me that it would automatically cancel my gym membership. (Who do I contact to get the recording of that conversation because I am 110% the agent misinformed me .) After a debit order went through I called Virgin Active and they informed me that my membership hadn't been cancelled. Virgin Active now claims I owe them for the payments I reversed . What's strange is the subscriptions which "I owe" are for a Vitality Member rate yet the one thing we agree on is that the vitality had been cancelled. Are Vitality and Virgin active working together to swindle people of their hard earned money